Service Terms and Conditions

Terms & Conditions

1. Tickets
• Are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.

2. Amendments
• For a ticket booked at a Travel Agent, all changes to be made by the Travel Agent, not the passenger.
• Any changes to the booking, requiring the issue of a replacement ticket will incur charges of an admin fee: a time or date change, R 75,00; a passenger name change, R 75,00.

3. Cancellations
• A 30% cancellation fee will be charged.
• If a cancellation is not made 24 hours before departure, you will forfeit your money.
• No show passenger will be kept liable for full payment of booking
No-shows and punctuality All passengers should be at the departure point at least 20 minutes prior to departure. The driver will depart the collection point on the scheduled departure time,
This constitutes a no-show and a 100% cancellation fee will apply.

4. Departure Time
• Passengers are required to be at departure points 20 minutes before the time of departure shown on the ticket. Any seat not filled within 5 minutes prior to the scheduled departure time, will be offered for sale to stand-by passengers on a first come, first served basis.

5. Passengers’ Luggage
• Unless contracted to the contrary, and at the sole discretion of KPSS, each fare-paying passenger is permitted to take (free of charge) and at own risk, one suitcase not exceeding 80cm x 60cm x 30cm in size, of a total mass not exceeding 20kg. Extra luggage e.g. golf bag, body board, skateboard etc. (but no surf board) is allowed at a fee only by prior arrangement.
• KPSS reserves the right to refuse the carriage of luggage which does not comply with these conditions.
• Large items must be carried in the luggage compartment.
• KPSS is not responsible whatsoever for loss or damage to passengers’ luggage, hand luggage or personal effects.
• KPSS provides passenger insurance (in case of accident caused by KPSS). However, insurance of passengers’ property or luggage is passengers’ responsibility.
• Any hand luggage carried must be able to fit on your lap or under the seat.

6. Smoking
• Is prohibited on all the coaches (tobacco / electronic devices).

7. Unaccompanied Children
• No unaccompanied children under the age of 12 years will be carried, children 3 years and younger must be in a car seat (provided by yourself) as per Law.

8. Alcohol
• KPSS reserves the right to refuse the consumption of alcohol on its vehicles, or not undertake the conveyance of any passengers who enters the vehicle whilst intoxicated.

9. Pets
No animals will be carried, with the exception of a trained guide dog accompanying a blind passenger.

10. Other
KPSS will make every effort to keep to the current published timetable, but services may be affected by road, weather or other conditions beyond KPSS’s control. KPSS will therefore not accept liability for any costs incurred by passengers under such circumstances.
KPSS makes every effort to ensure connections between its services where appropriate. However, no liability can be accepted for loss or damage caused by any failure to make these conditions or those perceived to exist with other transport operators.
The Company reserves the right to refuse to undertake the conveyance of or the continued conveyance of any passenger(s).
KPSS reserves the right to revise seat allocations without notice and to operate substitute vehicles of a different standard from those advertised.
Passengers are not permitted to travel on the vehicles between depots or other parking places and terminal points.
KPSS reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.
All fares and schedules are subject to change without notice.

PayGate Terms and Conditions
Customer privacy policy
KPSS shall take all reasonable steps to protect the personal information of users.
For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard credit cards Credit card acquiring and security
Credit card transactions will be acquired for KPSS via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by KPSS separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
KPSS takes responsibility for all aspects relating to the transaction including customer service and support.
Country of domicile
This website is governed by the laws of South Africa and KPSS chooses as its ‘domicilium citandi etexecutandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation
KPSS may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by KPSS based in South Africa trading as O.R. Tambo Kruger Park Shuttle and with registration number 2018/278467/07